PRIVACY POLICY

Your Privacy Matters.

Last updated: December 27, 2024

MenuGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital menu platform and services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Restaurant/business name and contact information
  • Billing and payment information (processed securely by Stripe)
  • Profile information and preferences

Usage Information

We automatically collect:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Pages visited and features used
  • QR code scan analytics for your menus

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send billing notifications
  • Send you updates, marketing communications, and promotional offers
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues and fraud

3. Payment Processing

We use Stripe to process all payments securely. When you make a payment, your payment information is sent directly to Stripe's secure servers. We never store your complete credit card information on our servers.

Powered by Stripe

Stripe is PCI-DSS Level 1 certified, the highest level of security certification. For more information, visit Stripe's Privacy Policy.

4. Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing via Stripe)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmission
  • Secure cloud infrastructure with regular backups
  • Access controls and authentication mechanisms
  • Regular security audits and monitoring

6. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at support@menugo.live.

7. Cookies

We use cookies and similar tracking technologies to improve your experience. For more details, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

support@menugo.live

Ambicube Limited
Operating as MenuGo

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